SNOC ANALYST (Security & Network Operations) - Tier 2 | 2nd/3rd Shift

About the position

We are looking for a highly skilled SNOC Analyst with strong networking and security experience who can operate in a fast-paced, high-visibility environment. This role is ideal for someone who understands both network infrastructure and cybersecurity operations, and who is excited about leveraging AI-driven automation to improve efficiency and response capabilities.

Responsibilities

  • Monitor, analyze, and respond to network and security alerts across customer environments
  • Troubleshoot network issues including outages, latency, and connectivity problems
  • Configure and manage firewalls, VPNs, NAT policies, IDS/IPS, and network segmentation
  • Perform firewall rule reviews, optimizations, and upgrades
  • Investigate security events, perform threat detection, and support incident response activities
  • Conduct vulnerability assessments reviews and support remediation efforts
  • Monitor system performance and proactively address infrastructure issues
  • Perform patching and maintenance across network devices and servers
  • Work with cloud networking environments including Azure Virtual Networks, VPN Gateway, NSGs
  • Maintain accurate documentation including network diagrams, IP schemas, and change logs
  • Use ticketing systems to track, document, and resolve incidents and service requests
  • Collaborate with internal teams and customers to resolve complex technical issues
  • Leverage AI-powered tools and automation workflows to improve SNOC operations and reporting
  • Contribute to process improvement, documentation, and knowledge sharing across the team

Requirements

  • Hands-on experience with enterprise firewalls such as Palo Alto, Cisco, Fortinet, or similar
  • Experience and strong understanding of SIEM, XDR, and threat intelligence platforms
  • Strong understanding of TCP/IP, subnetting, VLANs, DNS, DHCP, VPN technologies, and wireless networking
  • Experience with network monitoring and troubleshooting tools
  • Solid experience with network performance monitoring and troubleshooting connectivity and routing issues
  • Experience with cloud networking and security in Microsoft Azure
  • Experience with vulnerability scanning, endpoint monitoring, and access control reviews
  • Strong analytical and problem-solving skills
  • Excellent documentation and communication skills

Nice-to-haves

  • Experience working in an MSSP or SOC environment
  • Exposure to tools like Microsoft Sentinel, SentinelOne, Auvik, LevelBlue or similar platforms
  • Experience with automation tools or scripting (PowerShell, Python, or workflow automation platforms)
  • Interest or experience in AI-driven security operations and automation

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Training & development
  • Tuition assistance
  • Vision insurance
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