Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next IT Internal Auditor. About the job This position is needed to support the Twilio SOX program and operational internal audits. We are looking for an individual excited to bring their strong IT internal audit and IT SOX skills to a collaborative team-based working environment in a fast growing company. Twilio is growing rapidly and seeking a motivated and qualified individual to join the Internal Audit team as an IT Internal Auditor. Successful candidates have a demonstrated track record of supporting internal audit and SOX engagements focused on information technology and platforms. We are looking for a candidate to bring their strong internal audit and SOX knowledge and skills to a highly collaborative environment in a fast growing company. Reporting to the IT Audit Manager this position will work closely with Internal Audit teams and other Twilio functional teams to support SOX and data (analytics and integrations) audit related activities. Responsibilities In this role, you’ll: - Lead testing of key IT general controls (ITGCs), including but not limited to user provisioning, access deprovisioning, quarterly access reviews, and change management ensuring alignment with SOX requirements and audit best practices. - Assess and test IT application controls embedded within critical business applications (e.g., completeness and accuracy controls, automated validations), including system-generated reports and interfaces. - Perform data analytics to identify trends, anomalies, and control exceptions using large datasets extracted from key SOX systems. - Collaborate with internal teams (IT, Internal Audit, External Audit, Security, Business Units) to align on audit scope, share findings, and facilitate remediation of issue Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - Bachelor’s degree in Computer Science, Information Technology, Accounting, Data Science, or related discipline - 2+ years experience in IT audit, SOX compliance, or internal controls testing - Understanding of Sarbanes-Oxley (SOX) requirements, internal auditing standards, accounting, COSO and risk assessment practices - Excellent project management skills in a creative and fast paced environment to drive results timely and on budget, and ability to work independently and as a part of a team, including managing contractors - Ability to execute internal audits, including planning, identifying risks and controls, developing audit procedures/techniques and writing reports - Excellent communication skills, both verbal and written, with ability to explain complex technical concepts to non-technical stakeholders - Ability to work independently and as a team, with limited required direction and guidance, and provide appropriate direction to other internal audit project team members Desired: - Experience with ERP systems, Okta, Workday, Oracle, ServiceNow, Salesforce, and home-grown applications is preferred - Professional certification (CISA, CIA, data analytics, etc.) is preferred - Prior experience working in or supporting global audit teams with SOX compliance - Experience performing data analytics with software and tools is a plus Location This role will be remote, and based in Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: - CAD $68,160.00 - CAD $85,200.00 - Target Bonus Percentage 10% (When Applicable) The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.