Director, Content Operations

<p style="text-align:inherit"></p><p style="text-align:left"><b>JOB LEVEL</b></p>M60/P60<p style="text-align:left"><b>EMPLOYEE ROLE</b></p>People Manager<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>The opportunity</b><br /> </p><p>Adobe is seeking a Director of Content Operations to shape how ideas become exceptional content across our global marketing organization. This leader will build and run the operational model that powers how creative work enters, moves through, and scales across Adobe’s Global Marketing content supply chain.<br /> </p><p>This role drives the processes and planning that align marketing demand with production capacity across the organization, including intake, prioritization, capacity planning, and workflow management. In partnership with in-house creative teams and agency partners, the Director ensures work is delivered predictably, efficiently, and at scale.<br /> </p><p><b>What you’ll do</b></p><ul><li>Lead the operational model that governs how work moves through the content production pipeline.</li><li>Establish intake and prioritization governance that translates marketing demand into clear, prioritized production work.</li><li>Forecast demand and align work with available capacity across internal creative teams and AOR partners.</li><li>Define workflows, service levels, and operating guidelines that accelerate production across campaigns, channels, and formats.</li><li>Establish operational governance and review cadences to track capacity, SLA performance, agency efficiency, and delivery outcomes.</li><li>Oversee agency operating models, including workflow integration, engagement standards, and performance expectations.</li><li>Lead agency contract renewals working closely with Procurement and executive partners, evaluating performance and guiding renewal or partner selection decisions.</li><li>Partner with Content Technology, Standards & Enablement, Content Intelligence, and Strategic Operations to align workflows with platforms, enablement programs, and insights.</li><li>Define operational metrics with the Content Intelligence team to identify friction points and improve efficiency across the content supply chain.<br /> </li></ul><p><b>Success criteria</b></p><ul><li>10+ years of experience in marketing operations, creative operations, production operations, or content supply chain roles.</li><li>Demonstrated success designing scalable workflows supporting complex marketing or creative environments involving internal teams and agencies.</li><li>Experience managing agency partnerships or vendor ecosystems.</li><li>Strong systems-thinking mindset with the ability to translate complexity into clear operational frameworks.</li><li>Proven ability to align cross-functional partners across creative, marketing, agency, and technology teams.</li><li>Experience leading teams responsible for defining and enforcing operational processes, prioritization of resources, or production coordination.</li><li>Exceptional communication and stakeholder management skills in highly matrixed organizations.</li></ul><p><b>Expected Pay Range:</b></p>Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $153,200 -- $299,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.<h3>‌</h3>In California, the pay range for this position is $207,000 - $299,700<p style="text-align:inherit"></p><p style="text-align:left">At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).</p><p style="text-align:inherit"></p><p style="text-align:left">In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.</p><p style="text-align:inherit"></p><p style="text-align:left"><u><b>State-Specific Notices:</b></u></p><p style="text-align:inherit"></p><p style="text-align:left"><b><u>California</u>:</b></p><p style="text-align:left"><b><span>Fair Chance Ordinances</span></b></p><p style="text-align:left">Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.</p><p style="text-align:inherit"></p><p style="text-align:left"><u><b>Colorado:</b></u></p><p style="text-align:left"><b><span>Application Window Notice</span></b></p><p style="text-align:inherit"></p><p style="text-align:left">If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.</p><p style="text-align:inherit"></p><p style="text-align:left"><u><b>Massachusetts:</b></u></p><p style="text-align:left"><b>Massachusetts Legal Notice</b></p><p style="text-align:left">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p><p style="text-align:inherit"></p><p style="text-align:left"><b>Internal Opportunities</b></p><p style="text-align:left"><span>Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe! </span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Put your best foot forward:</b></p><p style="text-align:left">1. Update your Resume/CV and <a target="_blank" href="">Workday profile </a>– don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.</p><p style="text-align:left">2. Visit the <a target="_blank" href="">Internal Mobility page</a> on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.</p><p style="text-align:left">3. Check out these <a target="_blank" href="">tips</a> to help you prep for interviews.</p><p style="text-align:left">4. If you are applying for a role outside of your current country, ensure you review the <a target="_blank" href="">International Resources for Relocating Employees</a> on Inside Adobe, including the impacts to your <a target="_blank" href="">Benefits, AIP, Equity & Payroll</a>. </p><p style="text-align:inherit"></p><p style="text-align:left">Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p></p><p>At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the <a target="_blank" href="">Adobe Life blog</a> and explore the meaningful <a target="_blank" href="">benefits</a> we offer.</p><p></p><p><b>Let’s Adobe together</b></p><p>At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our <a target="_blank" href=""><span style="color:#0875e1"><u>values and culture</u></span></a>, <a target="_blank" href=""><span style="color:#0875e1"><u>focus on people, purpose and community</u></span></a>, <a target="_blank" href=""><span style="color:#0875e1"><u>Adobe for All</u></span></a>, comprehensive <a target="_blank" href=""><span style="color:#0875e1"><u>benefits programs</u></span></a>, the <a target="_blank" href=""><span style="color:#0875e1"><u>stories we tell</u></span></a>, the <a target="_blank" href=""><span style="color:#0875e1"><u>customers</u></span></a> we serve, and how you can help us advance our mission of empowering everyone to create.</p><p></p><p>Adobe is proud to be an <a target="_blank" href=""><span style="color:#0875e1"><u>Equal Employment Opportunity</u></span></a> employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. <a target="_blank" href=""><span style="color:#0875e1"><u>Learn more.</u></span></a></p><p></p><p>Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email <a target="_blank" href="mailto:accommodations@adobe.com"><span style="color:#0875e1"><u>accommodations@adobe.com</u></span></a> or call +1 408-536-3015. </p><p></p><p><b>AI Use Guidelines for Interviews:</b><br />Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.</p><p></p><p>At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about <a target="_blank" href=""><span style="color:#0875e1"><u>AI in the hiring experience</u></span></a>.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...